Auntie Anne’s Reward Program – FAQ

What is Auntie Anne’s reward program?


Auntie Anne’s reward program is our way of showing our appreciation and thanks to our loyal customers for their support and love for our pretzels. The program benefits all members as they are able to earn Pretzel Hearts (Points), receive special promotions, not to mention a little special treat from us upon signing up and on your birthday month as well!

There are two tiers to the Auntie Anne’s reward program.

Blue Tier: For members who earned 0 – 249 Pretzel Hearts within 12 month period
Gold Tier: For members who earned 250 Pretzel Hearts within 12 month period

How do I sign up for Auntie Anne’s reward program?


If you are ordering from our website, you are automatically signed-up for our reward program after you create an account. Alternatively, you could sign up for our membership here or at our Auntie Anne’s outlet via scanning a QR code. All members will receive a welcome treat; A free pretzel of your choice with your first purchase, as a special treat from us to you!

Is there a fee to become a member of Auntie Anne’s reward program?


Our reward program is completely free! Just fill in your particulars on the sign-up form and enjoy your rewards with every visit to Auntie Anne’s.

Is there a minimum purchase needed to redeem my Welcome Treat voucher?

In order to redeem our Welcome Treat voucher, a minimum purchase of any pretzel/stix & bites/pretzel dog or drinks would have to be made.

* Available at all outlets except Jewel Changi Airport

How long is my Welcome Treat voucher valid for?

The Welcome Treat voucher is valid for 30 days upon sign up.

What are Pretzel hearts and how do I earn them?


Pretzel Hearts are the points you will be earning with each purchase made. For every full dollar spent you will be earning 1 Pretzel Heart. For example, if you spent S$20.90, you will be earning 20 Pretzel Hearts.

 

* Available at all outlets except Jewel Changi Airport
** Pretzel Hearts will not be awarded for delivery fee and GST charges 

Is the reward program available at all Auntie Anne’s outlets?


The reward program is available at all Auntie Anne’s outlets except our Jewel Changi Airport outlet.

What are the rewards I can redeem with my Pretzel Hearts?

 

  • For every 10 points, you will be able to redeem a free pretzel dip.
  • For every 30 points, you will be able to redeem a free regular sized drink.
  • For every 40 points, you will be able to redeem a free pretzel of your choice.
  • For every 50 points, you will be able to redeem a free Stix & Bite or Pretzel Dog of your choice.

* Available at all outlets except Jewel Changi Airport

 

What offers or promotions will I receive as a blue tier member?


You will be eligible to redeem a free pretzel of your choice at all Auntie Anne’s outlets (except Jewel Chang Airport) with a purchase of any pretzel/stix & bites/pretzel dog or drinks upon signing up, a free 1 for 1 voucher available on your birthday (valid for 30 days) and limited offer promotions in the future!

Additionally you may redeem your pretzel hearts for free dips, pretzels and drinks as above.

What offers or promotions will I receive as a gold tier member?


You will be eligible to redeem a free pretzel of your choice at all Auntie Anne’s outlets (except Jewel Changi Airport) with a purchase of any pretzel/stix & bites/pretzel dog or drinks upon signing up, a voucher to redeem a free item of your choice available on your birthday (valid for 30 days), limited offer promotions and exclusive gold member perks in the future!

Additionally you may redeem your pretzel hearts for free dips, pretzels and drinks as above.

When will I receive promotions?


Notifications of new promotions will be sent via email, text message or through the inbox of your profile on the Auntie Anne’s website.

*Unless chosen to opt-out of it.

Will my vouchers expire?


All vouchers, claimed and gifted will have a validity of 30 days upon claiming and receiving it.

How do I maintain my tier status?


Pretzel hearts are valid for 12 months from the date earned. To maintain a gold status members will have to keep their accumulated Pretzel Hearts at 250 and above within a 12 month period.

How will I know when I'm eligible to claim a reward?


The greyed out reward vouchers will light-up and be made available for you to claim once you reached the minimum pretzel hearts required for it.

Is there a limit to how many rewards I can claim at once?


Members will be able to claim a maximum of 5 reward vouchers at a single point in time.

Are the rewards available to be claimed at any outlets?


You will be able to claim your rewards at every Auntie Anne’s outlet except our Jewel Changi Airport outlet.

Will I earn Pretzel Hearts if I made my order online?


Pretzel Hearts will be awarded ONLY if you made an order directly through our “website (hyperlink new website)”

Pretzel Hearts are not awarded for orders made through any 3rd party delivery service. (E.G Foodpanda or Grabfood)

Will I still be able to earn Pretzel Hearts if I do not have my mobile phone with me during the transaction?


Yes, you will be able to earn points if you do not have your mobile with you. Just provide our staff with your mobile phone number when you are making your purchase and Pretzel Hearts will be awarded to your account.

Store Locations

Parkway Parade

80 Marine Parade Rd, B1-08 S449269.

11am-9pm

NEX

23 Serangoon Central, 03-K10, S556083.

10am-10pm

Plaza Singapura 

68 Orchard Rd, B2-37, Singapore 238839.

11am-9pm

Paya Lebar Quarter 

10 paya lebar road B2-K7 S409057.

11am-9pm

Vivo City 

1 Harbourfront Walk, B2-K6,  Singapore 098585.

11am-9pm

*11am-9.30pm Sat Sun and Eve PH

Jewel 

78 Airport Boulevard, B2-272, S819666.

10am-10pm

Store Locations

Parkway Parade

80 Marine Parade Rd, B1-08 S449269.

11am-9pm

NEX

23 Serangoon Central, 03-K10, S556083.

10am-10pm

Plaza Singapura 

68 Orchard Rd, B2-37, Singapore 238839.

11am-9pm

Paya Lebar Quarter 

10 paya lebar road B2-K7 S409057.

11am-9pm

Vivo City 

1 Harbourfront Walk, B2-K6,  Singapore 098585.

11am-9pm

*11am-9.30pm Sat Sun and Eve PH

Jewel 

78 Airport Boulevard, B2-272, S819666.

10am-10pm